Privacy Policy

Change Coffee Roasters is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices users have regarding their data.

1. Types of Data Collected:

We may collect the following types of personal information:

• Name
• Contact information (e.g., email address, postal address, phone number)
• Payment information (e.g., credit card details)
• Order history
• Communication history

2. How Data is Collected:

We collect user data when:

• Users make a purchase on our website
• Users create an account
• Users subscribe to our newsletter
• Users contact our customer support

We may also collect data through cookies and similar technologies for analytics and marketing purposes.

3. Purposes of Data Collection:

We collect user data for the following purposes:

• Processing orders and payments
• Providing customer support
• Sending order updates and promotional communications
• Analyzing website performance and user behavior

4. Legal Basis for Processing:

We process user data based on the following legal bases:

• Performance of a contract: To fulfill orders and provide requested services
• Consent: For marketing communications and non-essential cookies

5. Data Retention:

We retain user data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. User Rights:

Users have the following rights regarding their personal data:

• Right to access: Users can request access to their personal information.
• Right to rectification: Users can request to correct inaccurate or incomplete data.
• Right to erasure: Users can request the deletion of their personal data.
• Right to object: Users can object to the processing of their data for marketing purposes.

7. Data Security:

We implement security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and access controls.

8. Sharing of Data:

We may share user data with third parties, including payment processors, shipping companies, and marketing service providers. We only share data necessary to fulfill the purposes outlined in this Privacy Policy.

9. International Data Transfers:

User data may be transferred to countries outside the UK or the EEA. We ensure adequate safeguards are in place to protect data during such transfers.

10. Updates to the Privacy Policy:

We reserve the right to update this Privacy Policy. Any changes will be posted on this page, and users will be notified accordingly.

11. Contact Information:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@changecofee.co.uk